Terms of service.

Monique Malone Consulting

Last updated: January 15th, 2026

1. Acceptance of Terms

By accessing or using this website (“Site”) or engaging the services of Monique Malone Consulting (“MMC,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site or engage our services.

2. Services Provided

Monique Malone Consulting provides strategic advisory services to small hotels, experience-led travel businesses, and related organizations.

All services are advisory in nature and may include strategic guidance, analysis, frameworks, recommendations, and decision support. MMC does not provide implementation, execution, operational management, or guarantees of specific business outcomes unless expressly agreed to in writing.

Specific services, scope, timelines, and fees will be outlined in a written agreement or proposal provided prior to the start of any engagement.

3. Client Responsibilities

Clients agree to:

  • Provide accurate, complete, and timely information as reasonably required

  • Participate actively in advisory sessions and decision-making

  • Retain responsibility for all final business decisions and actions taken

MMC’s role is to support clarity and informed decision-making; ultimate responsibility for implementation and outcomes remains with the client.

4. Fees and Payment

Fees, payment schedules, and any applicable expenses will be outlined in the applicable service agreement or proposal.

Unless otherwise stated:

  • All fees are non-refundable

  • Payment is due according to the agreed-upon schedule

  • Late payments may result in suspension of services

MMC reserves the right to decline or discontinue services if payment terms are not met.

5. Intellectual Property

All materials provided by MMC—including but not limited to documents, frameworks, presentations, written guidance, and methodologies—remain the intellectual property of Monique Malone Consulting unless otherwise agreed in writing.

Clients are granted a limited, non-transferable license to use materials for their internal business purposes only. Materials may not be shared, reproduced, resold, or distributed without prior written consent.

6. Confidentiality

MMC will treat all non-public client information as confidential and will not disclose such information to third parties except as required by law or with the client’s permission.

Clients likewise agree to maintain the confidentiality of MMC’s proprietary materials, methods, and business information.

7. No Guarantees or Warranties

MMC makes no guarantees regarding specific financial, operational, or business outcomes.

All services are provided “as is” and “as available.” Strategic advisory work involves judgment, uncertainty, and external factors beyond MMC’s control. Results will vary based on client decisions and circumstances.

8. Limitation of Liability

To the fullest extent permitted by law, Monique Malone Consulting shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Site or advisory services.

MMC’s total liability, if any, shall not exceed the fees paid by the client for the specific services giving rise to the claim.

9. Website Use

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to gain unauthorized access to the Site or its systems

  • Copy or misuse content from the Site without permission

MMC may update or remove content from the Site at any time without notice.

10. Termination

Either party may terminate an engagement in accordance with the terms outlined in the applicable service agreement.

Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of [Your State], without regard to conflict of law principles.

12. Changes to These Terms

MMC may update these Terms from time to time. Continued use of the Site or services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms, please contact:

Monique Malone Consulting
moniquenmalone@gmail.com
310 4th Ave S Suite 5010 PMB 99528, Minneapolis, MN 554115